Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns, Refunds, Cancellations & Consultations
• Ordering
• Payment
• Viewing Orders
• Warranties
• Rainwater System Design

Shipping & Delivery

In stock items are typically shipped within 48 hours of your order. Out of stock items usually ship within 2 weeks. Back ordered items are shipped when available. Items that are directly drop shipped from the manufacturer to the customer have a lead time of 5-7 business days. Orders paid for by check are shipped as soon as funds are verified. If you are picking up an order at our office, pick up hours are by appointment only. Please make arrangements with our office for pick up. Orders placed after 12:00pm central standard time will not be processed until the following business day. 

Orders requiring freight:

All freight quotes are estimates provided at time of quote. Unless otherwise specified all freight quotes are to commercial addresses, and customer is responsible for unloading once freight is delivered.  Actual freight costs will be charged at time of order. At RHS we do everything possible to provide you will accurate, low cost freight options. However differences between quoted freight and actual freight can occur due to various factors including, inclement weather, length of time between quote and order, fuel surcharges, differences between quoted commercial address freight and actual delivery address. 

Privacy & Security

We respect your privacy. All information submitted to Rain Harvesting Supplies, Inc. is considered confidential and is treated as such. Our site uses the latest encryption technology to protect your sensitive information.

Returns, Refunds, Cancellations & Consultations

We accept returns on all products within 30 days of the original shipping date from our warehouse, on new, unused products. A 15% cancellation, restocking, handling fee (25% for Grundfos pumps) covers the cost of credit card processing fees, PayPal fees, wire transfer fees, time spent advising customers over the phone (our time/expertise is valuable just like yours), handling customer purchase orders with manufacturers, other related paperwork, as well as related phone calls and emails, will apply, and the buyer pays the return shipping costs. In some cases, depending on the product, when the consultation is 30 minutes or less, a $50 consultation fee will apply, rather than 15% of the order total. This fee will also apply in situations where the order is cancelled, and the product has not shipped yet due to the same reasons listed above. Once again, our time and expertise spent advising you is valuable. If the product you are returning is a special order item that we do not stock at our location, the restocking fee may vary depending on manufacturer. Refunds are sent via check to the buyer within 45 days of receiving the returned item. If you have an account with us, the refund will be posted to your account, or a check will be mailed upon request. 

Our Mission and What We Do Not Do

Please understand that Rain Harvesting Supplies is a North American equipment supply company. We supply water tanks, pumps, filters, and other equipment for rainwater, well water, fire suppression, and other water applications. We are NOT a Design/Build/Install company. We supply quality products for water applications to consumers in a timely manner. That’s our core mission. We receive hundreds of email/phone questions each day and simply do not have the bandwidth to support the volume of inquiries. We attempt to update our video library on Youtube and content on our websites as often as possible to support DIY projects, but please be advised that if you purchase equipment from us, do so with the understanding that we simply cannot support every customer by answering the long list of questions that arrive each day via email and by phone while also fulfilling our core mission. In rare exceptions, 30 minute phone consultations may be scheduled at a rate of $100 per 1/2 hour. Please email help@rainharvestingsupplies.com, or call 877-331-7008 to schedule a 30 minute phone or Facetime consultation, and we will send you a link that you may use to pay by credit card prior to the consultation. Please be advised that if you email or text us with questions that fall under the category of post purchase support, we will email you a link back to this page explaining our process and policy for receiving this type of above and beyond support. *Note that there are no guarantees that our over the phone support will resolve your issue, and you will still be responsible for the $100 per 1/2 hour fee (or fees) regardless of the outcome of the consultation.

Ordering

We prefer for all orders be submitted online, if you are unable to place the order online, please send us an email at help@rainharvestingsupplies.com. 

 

Payment

Full payment is due at time of ordering, unless you have a credit account with us. For some orders including large tanks (other than poly style), a non-refundable 50% deposit is required to place order. Remainder of payment is due before products are shipped. All invoices and correspondence regarding payment will be sent via the email that was supplied with your wholesale account application. Hard copies of invoices will be provided by request only. All inquiries regarding payment should be sent to Accounting@RainHarvestingSupplies.com.

Viewing Orders

To view your order status, sign in and go to My Account.

Warranties

Rain Harvesting Supplies (RHS) does not offer any warranties on products it sells, but aims to facilitate, to the best of our ability, the manufacturer’s warranty process. Customer is responsible for all shipping charges related to the warranty claim.  We accept returns of defective products within the manufacturer's specified warranty period but do not guarantee replacement of the product until the item has been accepted as a return by the manufacturer. RHS reserves the right to either repair a defective product or replace it with a refurbished or new unit at its sole discretion.

In the case that the warranty return is carried out between the customer and the manufacturer directly, the manufacturer’s policy and  procedures will apply.

*If products are sent to RHS, as a warranty return, and in house testing reveals no defects in the product, a product testing fee will be assessed and must be paid by customer prior to returning the product. 

Rainwater System Design

At Rain Harvesting Supplies, despite our many years of experience with rainwater systems, we do not offer system design services. Over the years we have formed relationships with experienced, qualified, rainwater system designers. Whether you need a simple phone consultation regarding details of your rainwater system, or if you need a professionally drafted rainwater system design, we can refer you to a qualified design professional. For certified rainwater harvesting referrals, please send an email to help@rainharvestingsupplies.com